Technical problems can be quite a bummer—you can’t process that valuable order, send that important email, or access a critical file. That’s when remote IT support can come to the rescue!
Businesses today are increasingly reliant on technology for day-to-day operations. If a problem occurs that doesn’t let your employees do their job, there can be serious consequences—such as losing customers. But, unfortunately, not every business has the resources to keep an IT person on the payroll.
In such a case, it’s best to outsource these services to an outside party, one you can rely on in times of need and ensure that your tech stack is up and available around the clock.
What Is Remote IT Support?
Remote IT support is a service that allows technicians to diagnose and fix your computer, network, or website problems without needing to come to your location. It's like having a tech assistant readily available online.
They use special software to connect to your device remotely, see your screen, and even take control with your permission. This lets them troubleshoot issues, install software, and perform other tasks like updates or run diagnostic tools as if they were sitting right next to you.
Thanks to the Internet, accessing devices and networks remotely is easier than ever. A person with access permissions can log in remotely and work on solving a problem.
Remote help desk services like those offered by Cyberlynx ensure that technical issues are resolved promptly without a support agent visiting your location.
Benefits of Remote IT Support
The benefits of remote IT support, which is good and reliable, go beyond just solving technical issues.
Lower Costs
Remote IT support is significantly cheaper than dedicated, on-site support. Digital systems and devices today are more resilient than they used to be. That means, if run properly, issues may not arise as frequently. And when they do, you can contact the remote IT help desk and have them solve it.
Because remote IT support services cater to various clients, they’re able to cut down their costs and offer affordable packages. In contrast, it can be expensive for a business to have IT support on-site at all times, especially if they’re a 24/7 operation.
Fast Response Time
Having a person on the premises to provide IT support can save time. However, remote IT support services are just as quick, if not more.
With well-established protocols, you can ensure that remote support technicians can be contacted and informed immediately about issues. Some systems, such as security software, can be used to create alerts for the remote support team. That way, they can get notified when a problem is detected.
Remote IT support workers are experts in their field, so they can provide prompt support with remote access. So, in seconds, they may be able to log in to the system and get working.
When looking for remote IT helpdesk services, pay attention to the average time it takes to resolve a ticket.
24/7 Support
Another advantage of outsourcing the helpdesk to a remote provider is that they can be available 24/7. If your operations run all day and night, you don’t need to hire multiple staff for IT support. Depending on your chosen service, remote agents may be available around the clock to provide necessary support.
Support for Remote Workers
Businesses are increasingly embracing hybrid and even fully remote work models. Over 28 percent of full-time workers are following a hybrid work model. Such businesses often need to support their remote workers when they cannot connect to applications or networks or have device issues.
Since remote IT support can reach anywhere, they can easily access employees' devices at home. That way, remote services can extend to your employees' home offices, ensuring they’re online. Remote workers can directly contact the help desk and start a ticket to resolve an issue without necessarily going through a middleman.
Fewer Bottlenecks
With the help of remote technical support, you can resolve issues quickly. That, in turn, ensures business runs as usual. When a technical problem arises, it can throw a wrench into your operations. If one employee faces an issue, it can create delays for another, and so on.
It wouldn’t be wrong to say that technical issues can have a domino effect on the processes of the entire business. Such bottlenecks can result in productivity and revenue loss. And ultimately, your customer service also suffers.
High speed and availability of devices and applications are essential for running a business now.
Better Productivity
According to a report by Happy Signals, 80 percent of productivity loss is caused by over 12 percent of tickets. Basically, the longer those support tickets take to resolve, the more productivity is lost.
A reliable remote IT support service can deal with issues on priority and resolve tickets swiftly, which can ensure productivity levels remain high. The quality of service may vary from one provider to another. But if you partner with the right organization, you can ensure your employees’ productivity never suffers due to technical problems.
Best IT Help Desk Service
Cyberlynx offers dependable remote IT help desk services for small and medium sized businesses. With an average resolution time of 15.5 minutes, our support agents can ensure any computer or application problem is diagnosed and resolved quickly. You not only save time but also money—a double win is guaranteed!
FAQs
How secure is remote IT support?
Reputable support providers use secure connections and encryption to ensure security of your devices and applications. They ensure only authorized personnel access client systems. It’s important to ensure you work with a provider who prioritizes security.
What kind of problems can remote IT support fix?
Technicians can address various issues remotely, from software installation and troubleshooting to virus removal and network configuration. They may also be able to diagnose hardware issues remotely and fix them through firmware updates if possible.
How can remote support agents connect?
The technician will guide you through the process, often requiring just a few clicks on your end to establish a secure connection. They’ll do the rest once they have access to your screen and system.