Nastaran Bisheban serves as the CIO at VetStrategy, a leading consolidator of veterinary clinics and hospitals across Canada. With nearly 30 years in the tech industry, Nastaran brings a unique approach to IT leadership by focusing on the human ecosystem surrounding technology. Her dedication to aligning technology operations with people-first principles has helped VetStrategy support nearly 400 clinics from coast to coast. From infrastructure to custom software, her team enables veterinarians and clinic staff to deliver exceptional care for their patients, while fostering a workplace culture rooted in empathy, excellence, and fun.
Here’s a glimpse of what you’ll learn:
- The scope of VetStrategy’s operations and how IT supports 400 clinics
- How Nastaran builds and manages national tech infrastructure
- Why the human element is central to technology success
- Her philosophy on balancing fun and discipline in IT teams
- Real-life examples of boosting morale through creative leadership
- Strategies for cultivating passion and performance in tech roles
- The importance of zooming in and out as a leader
- How to foster remote engagement and inclusion
In this episode…
Nastaran Bisheban shares how she leads VetStrategy’s IT team in supporting veterinary clinics across Canada. With responsibility for infrastructure, cybersecurity, service desks, digital platforms, and data analytics, her team ensures seamless support for clinics so veterinarians can focus on caring for animals. She explains VetStrategy’s buy-and-build approach to technology and how her teams create custom tools when off-the-shelf solutions don’t align with business needs or timelines.
Nastaran’s leadership philosophy centers on operational excellence driven by human behavior. She emphasizes the importance of knowing team members’ strengths, interests, and motivations to align work with passion—igniting productivity and satisfaction. She describes creative ways to inspire her team, from push-up challenges before software releases to competitive Lego builds and baking contests. These initiatives foster collaboration, reduce stress, and create an engaging environment where team members thrive.
Throughout the conversation, Nastaran shares how fun and discipline can be powerful allies in leadership, and how leaders must master the ability to zoom in for tactical support while zooming out for strategic vision. Her passion for people-first IT leadership offers valuable insights for anyone managing diverse, distributed teams—especially in high-pressure environments like technology and healthcare.
Resources mentioned in this episode:
Matthew Connor on LinkedInCyberLynx
Nastaran Bisheban on LinkedIn
VetStrategy Website
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