Adi Klevit, Founder of Business Success Consulting Group, is an expert in helping fast-growing companies bring order to chaos. With a background in industrial engineering and years of consulting experience, Adi has mastered the art of designing processes that empower businesses to scale while maintaining consistency. Her company specializes in creating, documenting, and implementing processes that not only streamline operations but also give business owners the freedom to work on the business instead of being trapped in it. In this episode, Adi walks us through her signature eight-step process for building a culture of process excellence, from mindset to implementation.
Here’s a glimpse of what you’ll learn:
- Why documenting your processes is the first step to business freedom
- How to prioritize which processes to create for maximum ROI
- The real reason most process documentation projects fail
- The importance of making procedures accessible and a "single source of truth"
- Why onboarding and training checklists are crucial for scaling
- How to secure team buy-in and avoid internal resistance
- The critical role of scorecards and KPIs in monitoring processes
- How to foster a true process-driven culture in your business
In this episode…
Building a company that runs smoothly without constant supervision is the dream of every business owner—but few achieve it. Adi Klevit reveals how documenting and implementing the right processes can transform a fast-growing company from chaotic to calm. She breaks down her eight-step system, starting with the leadership mindset needed to drive process adoption and ending with regular reviews to keep everything current and relevant.
Adi shares real-world stories of businesses that struggled with disorganization until they invested in creating a process culture. From working with seasoned sales teams to onboarding new hires faster, she highlights how proper documentation, accessible cloud-based systems, and hands-on training make all the difference. Throughout the conversation, Adi emphasizes the critical link between process adherence and measurable business outcomes, such as increased collections and reduced turnover.
The episode also dives into the importance of getting team buy-in early, leveraging multiple learning modalities (video, audio, visual) to improve training, and building scorecards to track process effectiveness. Adi’s insights are a must-listen for any founder or leader serious about scaling their company efficiently and sustainably.
Resources mentioned in this episode:
Matthew Connor on LinkedInCyberLynx
Adi Klevit on LinkedIn
Business Success Consulting Group Website
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