Doug Innocenti is a senior leader in strategic growth and technology partnerships, and is now Chief Information Security Officer at MoonPay. With a background that spans decades in enterprise software, consulting, and customer success, Doug brings a sharp focus on connecting emerging technologies with real-world business needs. At MoonPay, he’s focused on building relationships, driving adoption, and helping clients navigate the evolving fintech and Web3 landscape. Doug is known for his blend of business acumen and technical insight, helping companies find practical applications for complex digital tools.
Here’s a glimpse of what you’ll learn:
- How Doug helps bridge the gap between legacy companies and Web3 opportunities
- The importance of strategic partnerships in driving fintech adoption
- Why strong customer support is key to growth in tech services
- The challenges companies face when scaling into blockchain infrastructure
- How Doug evaluates the business impact of new technologies
- Lessons from leading go-to-market strategy in emerging tech fields
In this episode…
Doug Innocenti walks through his transition from traditional enterprise tech into the evolving world of Web3 and fintech. He discusses how the current technology landscape creates both confusion and opportunity for businesses that want to engage with blockchain or digital assets. Many of these companies are unsure where to begin, or they hesitate due to complexity and risk. Doug explains how MoonPay aims to simplify this by offering accessible infrastructure and services that remove many of the barriers to entry.
Doug also explores the role that strategic partnerships play in reducing friction across the adoption journey. Rather than selling a one-size-fits-all solution, MoonPay works closely with clients to understand their needs and recommend technology that fits their long-term vision. He highlights how customization and thoughtful onboarding processes are essential when introducing disruptive tools to teams that are unfamiliar with them. Throughout the conversation, he underscores the need to balance innovation with education, ensuring that every step forward is understood and intentional.
The episode closes with insights on scalability, customer success, and MoonPay’s broader role in helping the Web3 space mature. Doug talks about how transparency and communication help build confidence in fast-moving industries. He shares practical lessons from previous roles where fast growth sometimes outpaced support systems—and how those experiences shape his approach today. Listeners will walk away with a clearer picture of how companies can thoughtfully explore Web3 without diving in blind.
Resources mentioned in this episode:
Matthew Connor on LinkedIn
CyberLynx
Doug Innocenti on LinkedIn
MoonPay Website
Sponsor for this episode...
This episode is brought to you by CyberLynx.com
CyberL-Y-N-X.com.
CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service.
The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web.
Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied.
To learn more, visit cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.
