Stephen Ferraguti serves as Director of Information Technology at Hansen Properties, a historic and hospitality-rich organization that operates Normandy Farm Hotel, Blue Bell Country Club, and the Farmer’s Daughter restaurant in Pennsylvania. With a background rooted in both tech and customer service, Stephen focuses on the often-overlooked role of IT in delivering five-star guest experiences. His career includes managing around-the-clock operational needs, complex networking environments, and a highly personalized level of onsite IT support that is uncommon in the hospitality world. At Hansen Properties, Stephen ensures that technology supports the guest experience at every level, fully integrated into the fabric of hospitality.
Stephen Ferraguti discusses the rare but vital role of full-time IT in the hospitality sector, offering a detailed view of day-to-day operations at Hansen Properties. From supporting photographers with massive RAW file transfers to ensuring guests can stream their favorite shows late into the night, Stephen’s team covers a wide spectrum of needs. He explains the importance of VLANs, Layer 3 networking, and backup systems that help maintain seamless operations even during events like Superstorm Sandy.
Stephen highlights what sets Hansen Properties apart. Rather than outsourcing IT support like many large hotel chains, his team is embedded directly into the business. This hands-on presence turns technology into an integral part of the guest experience, allowing for fast, personal service and higher satisfaction across the board.
As the conversation moves toward the future of AI, Stephen shares his thoughtful perspective on the balance between automation and human touch. Drawing from experiences with robotic dining, Tesla partnerships, and cultural shifts in digital habits, he explains why AI should enhance, not replace, hospitality. He believes the true future of technology lies in giving people more choices, more flexibility, and more freedom to connect in ways that feel human.
Matthew Connor on LinkedIn
CyberLynx
Stephen Ferraguti on LinkedIn
Hansen Properties Website
This episode is brought to you by CyberLynx.com
CyberL-Y-N-X.com.
CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service.
The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web.
Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied.
To learn more, visit cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.