Building Modern Communities Through People-First Technology with Brianne Bustos

Brianne Bustos provides an inside look at how CCMC is reimagining technology for property management. As CIO, she oversees systems that support communities operating at the scale of small cities. “Every single HOA is a nonprofit,” she explains. “So we are asked to do a whole lot with not a lot.” Her focus is on replacing outdated systems, improving digital access, and ensuring residents have a seamless experience when handling daily tasks such as paying bills or communicating with management.

Cybersecurity is also a major focus for Brianne. While CCMC is not legally required to meet standards like HIPAA or PCI compliance, she understands that trust is one of the company’s greatest assets. “The reputational damage that we would sustain if we were to have a breach, even if nothing got out, is huge,” she says. Her approach prioritizes prevention, simulation exercises, and executive buy-in to prepare for real-world scenarios such as ransomware attacks. She emphasizes that security planning is not just an IT concern but an operational responsibility for the entire organization.

Beyond technology, Brianne’s journey highlights how representation and inclusion drive stronger leadership. Having spent years working in male-dominated industries such as oil and gas, she has seen how women bring valuable skills to technical roles. “Our brains are kind of built for this,” she explains, describing how women’s ability to multitask and problem-solve contributes to success in IT. Now part of an executive team with a female CEO, CFO, and president, she takes pride in helping create leadership environments where women can thrive.

Brianne’s dedication to empowerment extends outside the workplace through her work with the Milaan Foundation, a nonprofit that supports education for girls in rural India and Uganda. “Nobody told me I could,” she says. “So now I tell other women and girls they can, whether that’s in IT, sports, or anything they love.” Her story captures the spirit of modern leadership: blending innovation with compassion and using technology to uplift people and communities.

Resources mentioned in this episode: